Making a claim for loss or damage

- explainer video -

Making a claim for loss or damage

In the rare event that your parcel is lost or damaged, Transglobal Express can help you to make a claim with the parcel delivery company.


I was tasked to create this explainer video in order to help Transglobal Express’s customers for lost or damaged parcel.
The goal was to give advice on what the customer needs to do before the parcel is collected, to give info about the insurance and what to do in case of damaged items.
I managed the project from the start to finish, drafting storyboard, illustrating and animating.
All the design and assets are vector based, created in Adobe Illustrator and animated in Adobe After Effects. The challenge in this project was to make seamless transitions between the scenes in order to make the video dynamic and appealing but informative and simple at the same time.
I hope you will enjoy the result!

Transglobal Express Ltd

Project manager :

Chris Marr

Script, copywriting :

Chris Marr, Chris Jordan

Storyboard, graphic design and animation :

Irene Pannacci

Voice over:

Greg Marston